Good questions INFORM,
Great questions TRANSFORM
Here are some answers to our most frequently asked questions!!
What is our cancellation policy?
Your appointments and convenience are of high importance to us. We realize that at times unexpected circumstances may require schedule adjustments. If you need to cancel an appointment, we respectfully require that you provide at least 48 hours notice. Cancellations that are made 24 hours prior to your appointment will result in 50% of your service fee charged to the credit card on file or added to your next booking. Cancellations that are made with less than 24 hours notice, or same day cancellations will result in 100% of your service fee charged to the credit card on file or added to your next booking.
What is balayage?
Balayage is a highlighting technique achieved through hand painting the hair to recieve a more natural effect.
What is gloss?
A gloss is demi-permanant color used to add shine, warmth, neutralize and or cancel out any warm tones to achieve the clients desired tonal affect. This is also reccomended for any client that goes more than four months between highlights to help maintain the appearance of the color.
Are you hiring?
If you feel that you would be a good fit for our team, we are always interested in speaking to new stylists about possible opportunities!
Do you teach classes?
Yes! We do teach classes! Stay tuned to our website for 2022 to find out more details.
What is the late policy for appointments?
We pride ourselves on providing service to all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running more than 15 minutes late, you will be billed for the entire session. However, as a courtesy to other clients, we can only conduct your session within your scheduled appointment.
I am a new client. How do I book a consultation?
We ask all new clients to fill out a new client form that will include information about your hair color history, photos of your current hair from front back and sides, and also images that give us an idea what your hair goals with us will be. These consultations are all done virtually through our email firstname.lastname@example.org, or text messages can be sent to 202 719 5294. Once you've had a consultation, you will be informed on how to proceed further.
Are extra guests, children, or pets allowed to join me during my appointment?
Our salon space is limited, so we do ask that you come to your appointments alone. However, we know emergencies can happen so please contact us if you have any questions regarding your personal situation. We are happy to accommodate when we can.
Is a blow dry included free within my color service?
With every color service our stylist will perform a rough dry complimentary. A rough dry will entail drying the front portion of the hair, and the top layer of the back of the hair making it so that the color can be checked, and you are able to go about your day with reasonably styled hair. If you would like to have a complete blow dry and finish with your color service you will need to book these in advance with your stylist. We will now have Luca available in the salon Thursday- Saturday. On the days when Luca is not in the salon you will need to book a blowdry with your colorist.
Why has my GlossGenius booking not been approved?
If your appointment has not been approved, please contact our booking coordinator who will be able to assist you in completing either a new client consultation form, or help you get on your stylists books
What forms of payment do we accept?
We accept all major credit/debit cards, and cash. We do ask that if you would like to leave a tip for your colorist or stylist you do this with cash.
Is there Parking?
There is a parking garage directly behind the building, as well as street parking on nearby streets.
How do we enter the salon suite?
The doors to the Sola Salons should be open from 9:00-5:00. When you arrive at the Sola Salon Studios if the doors are locked you must call your colorist or stylist on the silver call box in front of the door by pressing the “A” or “Z” button until you land on the correct name, then press “call”. Your service provider will meet you at the door at your appointment time, or buzz you in the door so you can make your own way back into the salon.
Where is the salon located? (Within salon Suites)
Our Salon is located in Suite 29 of the Sola Salon Suites. When you enter the front door you will make a right turn, then a left turn and follow the corridor all the way to the end.
When should I prebook my next appointment?
Our colorists and stylists get booked up very quickly, particularly during weekends or holidays. It is best to book your appointments as soon as you can. If you are unsure how often you should be getting your color/cuts please just ask and we would be happy to talk you through this.
What are your COVID protocols?
Currently we are asking all of our clients and staff to wear masks during their appointments. All of our staff are fully vaccinated, and we follow strict sanitation procedures between every client. Please speak to your stylist or our booking manager if you have any specific concerns or requests regarding covid. We would be happy to answer any of your questions and make accommodations where we can.